Policies & Terms of Service

REFUNDS

We are not able to offer refunds. All sales are final.

PREPAYMENT

All services, including tailgating and catering, must be paid in full before services are rendered. Catering orders must be paid in full at least one week prior to the event.

LIABILITY

We are not liable for theft, injury, sickness, death weather-related inconveniences, or other acts of God.

THEFT

Unfortunately, opportunities for theft arise when there are large gatherings of people and unattended equipment and belongings. We cannot be responsible for theft of equipment or personal items and are unable to provide theft-related refunds. Should theft of equipment occur, we will work with the client to deliver replacement equipment as quickly as we can. We encourage clients to arrive at their tents as early as possible and to be mindful about leaving their tailgating setup unattended.

TENT PLACEMENT

While we are happy to take requests for specific tailgating spots, we can never guarantee placement. Additionally, the university does not allow us to promise a certain location. But if there is a spot you prefer, and you let us know, we will try our best to place you there. While we are happy to give directions to the location of the client's tailgating setup, we are unable to provide refunds over location discrepancies.

FOOD DELIVERY

While we do offer catering, we may also handle deliveries for food ordered from third party providers (restaurants, caterers, etc.) at our discretion. We strive for prompt delivery, but sometimes those providers are backlogged, particularly during big events. We cannot be held responsible for delays that occur on their end.

STORAGE

While we make every effort to protect your items, and our track record is excellent, things sometimes happen that are beyond our control when there are thousands of people tailgating in The Grove. Storage and handling of your items by Grove Tailgating Services is always at your own risk and we are not responsible for items damaged, stolen, missing, etc.

Personal items stored outside of football season by Grove Tailgating Services are subject to a minimum $50/month storage fee.